Submit IT Ticket
Our IT partners at Sentinel continue to manage IT service requests and now have a new ticketing process.
Accessing the Ticketing Portal:
1. Proceed to https://my.sentinel.com; enter your username, which is your D49 email address, and password. You will then be prompted to enter the MFA code you generated during your first setup.
If this is your first visit, a password email link was sent to your email titled:
"Sentinel - your reset password request" from donotreply@sentinel.com. You will then be prompted to scan a QR code using an authenticator app, such as Google Authenticator, to generate your MFA code. For more information on that, please visit:
https://docs.google.com/document/d/1j_LwfciK8-JzQ-JS8tFcB-VisZ-Tfubpi0-tG6KqRs4/edit?usp=sharing
2. This will log you into the ticketing portal. Once logged in, you will see three menu buttons in the center of the screen. Choose ‘Get Help’.
If you do not see an email, the link has expired, you need to reset your password, or you need to reset your QR/MFA code. Then, please call Sentinel at the number below and ask them to "Reset your SNOW Password or MFA QR Code."
| For immediate assistance or to report an outage, call the Sentinel help desk at 1-844-297-4815 |
Submit an IT request
WebScouts is our vendor for physical repairs to our devices, e.g., missing keys, cracked screens, etc.
For hardware repair, visit: https://webscouts.org/d49
- Fill out the form by selecting the school name and entering contact information, email address, and device details.
- Read the notes and information at the bottom of the web page before submitting.
Submit a Hardware request