Sentinel will now be hosting “office hours” at several locations across District 49 to help with IT needs. During this time, you may stop by the “staging area” to work one-on-one with Sentinel technicians on a first come, first served basis.
Locations and hours are listed in this spreadsheet. We ask for your patience and understanding as we work to fine tune this new pilot customer service program.
As always, we encourage you to create a help ticket to begin your process. Please do so by following the instuctions below.
For those that can’t meet during “office hours,” we’ve added an “Availability” field to the ticket form. Sentinel is actively working to improve the ticketing process. Following discussions with D49 staff and admin, we added “Availability” to better support your technology needs while avoiding educational down-time.
Submitting a Sentinel Ticket for Help
Accessing the Sentinel Ticketing Portal:
1. Proceed to https://my.sentinel.com; enter your username, which is your D49 email address, and password.
If this is your first visit to the portal you will need to create a password. If you have forgotten your password, or not created one yet, choose “Forgot Password” and one will be sent to you.
2. This will log you into the ticketing portal. Once logged in, you will see three menu buttons in the center of the screen. Choose ‘Get Help’.
